Gold Vantage support

How can we help?

Find answers about accounts, device-local information, prices and authentication emails.

Pre-launch contact The public support email address will be added before the Gold Vantage domain is activated. Pre-launch testers should use their existing testing channel.

Using Gold Vantage

You can use the core app as a guest. An optional email account is separate from jewellery and physical-gold information stored in your Vault.

Account emails

Confirmation and password-reset links wait for you to press a verification button. If a link has expired, return to Gold Vantage and request a new email.

Vault information

Vault items, photos, receipts and negotiations stay on your device. Gold Vantage support cannot view, recover or remotely erase them.

Prices and estimates

Pull down to refresh Home or use Sync now in Settings. A price check is an estimate and does not establish an item’s quality or resale value.